Terms of service

These Terms of Service (“Terms”) are a legally binding agreement between DINO INNOVATION LIMITED (“Company”, “we”, “us”, or “our”) and you (“User” or “you”) . The Terms apply to all of our Product, our Website [www.gigglepal.com] , our Platform，and Applications (collectively refer to as the “Services”).The Services include features for parents or legal guardians to register and manage an account, bind and manage a Product and Child Profile, and manage their child’s use of the Product. Certain features of the Services may also be used by children under the supervision and control of their parent or legal guardian, as further described in these Terms.
By clicking "Agree" on the relevant web page/applications and/or registering for or using an account, binding a Product or Child Profile, or otherwise using the Services, you are regarded as having read, understood, and agreed to the Terms and to be bound by the terms. If you do not agree to the Terms, you have the right to exit and cease using our Services.
The Terms of Service, together with our Privacy Policy, and other terms, policies or notices published on the Services from time to time (“Other Terms”), constitute the entire agreement between you and us in relation to your use of our Services.

1. Eligibility and Acceptance
1.1. You agree to use the Services only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Services.
1.2. To register and manage an account and accept these Terms, you represent and warrant that you are at least 18 years of age, or have otherwise reached the age of majority in your place of residence, and are otherwise legally qualified to enter into and form contracts under applicable law. Children may use the Product and applicable features of the Services under the supervision and control of their parent or legal guardian.
2. Accounts and Security
2.1. To access certain features of the Services, including binding and managing a Product, creating and managing a Child Profile, managing your child’s use of the Product, and accessing other Platform features, you may be required to create an account.
2.2. You represent and warrant that all information you provide is current, complete, and accurate, and agree to update such information as necessary.
2.3. We may suspend or terminate your account and/or your access to the Services where we reasonably believe you have breached these Terms, or where it is reasonably necessary to protect the Website, our systems, our users or third parties.
2.4. You are responsible for maintaining the confidentiality of your credentials. To the maximum extent permitted by law, we are not liable for any loss arising from unauthorized use of your account resulting from your failure to secure your credentials.
3. Children’s Use and Parental Supervision
3.1. The Services include learning and interactive features that may be used by children under the supervision and control of a parent or legal guardian. Parents and legal guardians are responsible for supervising their child’s use of the Services.
3.2. Parents and legal guardians should reasonably manage their child’s use of the Services, including the duration and manner of use, taking into account the child’s age and circumstances.
3.3. We take reasonable measures, in accordance with applicable law, to support the safety and well-being of children using the Services and to protect their Personal Data. For more information about how we process children’s Personal Data, please refer to our Privacy Policy.
4. License to Use
4.1. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.
4.2. Restrictions: You shall not , and shall not permit any third party to: (i) reproduce, republish, sell, or rent material from our Services; (ii) use the Services in violation of any applicable laws or regulations; (iii) upload, transmit, or otherwise make available any unlawful, harmful, or infringing content; (iv) distribute malware, viruses, or other harmful code; (v) interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems; (vi) misuse, abuse, or attempt to circumvent any usage limits or technical restrictions applicable to AI-enabled features; (vii) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying technologies of the Services; (viii) circumvent, disable, or interfere with any security features or technological protection measures.
4.3. Intellectual Property: Unless otherwise stated, we and/or our licensors own all rights, title, and interest in and to the Services. This includes, without limitation, all intellectual property rights in the software and source code, device firmware, algorithms, models and related technologies, designs, interfaces and functionalities, trademarks, logos and branding elements, documentation and related materials.All rights not expressly granted are reserved by us or our licensors, and no rights are granted by implication, estoppel, or otherwise.
5. Privacy and Cookies
5.1. Privacy Policy: Your use of the Services is subject to our Privacy Policy, which describes how we collect, process, and share Personal Data relating to you and, where applicable, your child. By using the Services, you acknowledge the data practices described therein.
5.2. Cookies: Our Website uses cookies as explained in our Cookie Policy . You may manage your cookie preferences through your browser settings or our consent manager.
6. Product Purchases and Activation
6.1. Invitation to Treat: Product descriptions and prices on the Website constitute an "invitation to treat" and not a binding offer.
6.2. Payments: You authorize us to charge your Payment Card for the cost of Products, including taxes, shipping, and handling fees.
6.3. Contract Formation: A binding contract for a Product purchase is only formed when we dispatch the product and send you a Dispatch Confirmation Email.
6.4. Returns: You may request a return and refund within fourteen (14) calendar days of receiving the Product, subject to applicable law.
6.4.1. Unconditional Returns: For returns that are not based on a defect or non-conformity, the Product must remain unopened, complete and in its original condition, together with its original packaging, accessories and manuals, except where applicable law provides otherwise. For consumers in the EU/UK, nothing in this Section limits or excludes any statutory right of withdrawal or other mandatory consumer rights under applicable law.
6.4.2. Defective Products: If the Product is defective or does not conform to applicable requirements, we generally provide a replacement rather than a repair. However, nothing in this policy limits any repair, replacement, refund, price reduction or other remedy to which you may be entitled under applicable consumer law.
6.4.3. Refunds: Where a return is accepted, we will issue the applicable refund to the original payment method within fourteen (14) business days after receiving the returned Product, subject to applicable law.
6.4.4. Return Shipping: You are responsible for return shipping costs where the return is due to personal reasons or a change of mind, unless otherwise required by applicable law. Where the return results from a defect or other issue attributable to us or the Product, we will bear the applicable return shipping costs.
6.5. Requirements: The Product must be logged in with a Child Account that is linked to a Parent Account. Certain features require an internet connection and may depend on cloud-based or AI-powered services; such features may be limited or unavailable if the relevant network or cloud services are unavailable.
7. AI-Povered Services and Disclaimer
Our Services include AI-powered features for learning and interactive purposes. By accessing or using these features, you acknowledge and agree to the following terms:

7.1. AI-Powered Features: Our Services may include generative artificial intelligence and other AI-powered learning and interactive features. These features may allow children to interact with the Product through text, images, voice or other inputs and receive AI-generated responses or other content.
7.2. AI Inputs and Processing: When AI-powered features are used, text, images, voice or other information submitted through those features may be processed to understand the request and generate relevant responses or other content. For information about how Personal Data is processed in connection with these features, please refer to our Privacy Policy.
7.3. Parental Supervision: AI-powered features used by children must be used under the supervision and control of a parent or legal guardian. Parents and legal guardians are responsible for managing their child’s access to and use of such features.
7.4. AI Content Safety: We take reasonable measures, in accordance with applicable law, to help reduce the risk of AI-generated content that may be harmful or inappropriate for children. However, due to the nature of generative AI, AI-generated outputs may not always be accurate, complete or appropriate.
7.5. Disclaimers and Limitation of Liability
7.5.1. Nature of AI Outputs: You acknowledge that the Services generate content automatically using artificial intelligence. AI-generated outputs may contain errors and may not always be accurate, complete, reliable or appropriate. Due to the nature of generative AI, outputs may occasionally include unexpected results or content that may not be suitable for every child. Parents and legal guardians should supervise their child’s use of AI-powered features.
7.5.2. No Professional Advice: Any output generated by the Services is for educational, informational and interactive purposes only and does not constitute legal, medical, financial, or other professional advice. You should not rely on AI-generated content as a substitute for advice from an appropriately qualified professional where such advice is required.
7.5.3. User Responsibility and AI Limitations: To the maximum extent permitted by applicable law, use of AI-powered features involves risks inherent in generative AI, including inaccurate, incomplete, inappropriate, or unexpected outputs. You are responsible for exercising appropriate judgment and, where applicable, supervising your child’s use of such features. Subject to applicable law, we are not responsible for loss arising solely from your unreasonable reliance on AI-generated outputs despite clear indications that such outputs may be inaccurate or inappropriate. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
8. Subscription Services
8.1. Certain features or content of the Services may require a Subscription or other paid purchase through a Parent Account.
8.2. Subscription benefits are available only to the Child Account and corresponding Product linked to the relevant Parent Account, as specified on the applicable subscription or purchase page.
8.3. Subscription fees, billing periods, renewal terms, cancellation and refund policies will be disclosed on the applicable subscription or purchase page and will be subject to applicable law.
8.4. Requests for refunds arising from accidental purchases, non-use of the Subscription or other circumstances attributable to you will be handled in accordance with the applicable refund policy and applicable law.
9. Prohibitions
9.1. Access to the Services is provided to you on the basis that you must not misuse this Website. Accordingly, you must not use the Website in any way that:
9.1.1. breaches any applicable law or regulation including and without limitation to intellectual property laws, and privacy laws;
9.1.2. is misleading, deceptive, fraudulent, defamatory, threatening or otherwise harmful;
9.1.3. interferes with, disrupts, or attempts to gain unauthorised access to the Website, accounts, systems or networks;
9.1.4. maliciously interrupt the purchase of products and/or use of services from the Website;
9.1.5. introduces malware including and without limitation to viruses, trojan horses, worms, logic bombs or other material that is malicious or technologically harmful;
9.1.6. scrapes, data-mines, harvests or extracts data from the Services including by automated means without our prior written consent; or
9.1.7. infringes the rights including and without limitation to privacy or intellectual property rights of any person; or
9.1.8. impersonates another person or accesses or uses another person’s account without authorization.
9.2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any Linked Sites.
10. Smart Product Safety Acknowledgement
10.1. You acknowledge that smart hardware products require careful operation. You are responsible for reading and following all user manuals, safety warnings and instructions provided with the product, and for using the product only in an appropriate environment..
10.2. To the extent permitted by law, we are not responsible for loss or damage resulting from your failure to follow instructions, misuse, unauthorised modification or use of non-approved accessories or parts.
11. Third party links and services
11.1. The Website may contain links to third-party websites or services (“Linked Sites”). We do not control, endorse or accept responsibility for third-party content, products or services. Your access to and use of third-party websites or services is at your own risk and subject to their terms.
12. Disclaimers
12.1. To the maximum extent permitted by law, the Website and Content are provided "as is" and "as available". We do not warrant that the Website will be uninterrupted, secure or error-free, or that any defects will be corrected.
12.2. We may update, change, suspend or withdraw any part of the Website at any time. We do not guarantee that the Website, or any Content on it, will always be available or uninterrupted.
13. Limitation of Liability
13.1. To the maximum extent permitted by applicable law, and except for those statutory consumer rights that cannot be legally excluded or limited under the laws of your jurisdiction, the Company and its Affiliates shall not be liable for any loss or damage—whether in contract, tort (including negligence), statute, or otherwise—arising out of or in connection with your use of, or inability to use, the Services. This includes, without limitation:
13.1.1. Indirect Losses: Any indirect, incidental, special, exemplary, or consequential damages;
13.1.2. Economic Losses: Loss of profit, loss of revenue, loss of goodwill, or business interruption;
13.1.3. Data Risks: Loss or corruption of data, or any damages resulting from security incidents, unless caused by our intentional misconduct or gross negligence.
13.2. Nothing in these Terms limits or excludes liability for:
13.2.1. breach of statutory consumer rights that cannot be legally excluded;
13.2.2. death or personal injury caused by negligence;
13.2.3. fraud; or
13.2.4. any other liability which cannot be excluded by law.
14. Indemnification
14.1. To the maximum extent permitted by law, you indemnify us and our officers, employees, agents and affiliates against any loss, liability, cost or expense including reasonable legal fees arising from or in connection with your breach of these Terms, your misuse of the Website, or your infringement of any rights of another person.
15. Intellectual Property
15.1. All content featured on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the Website (collectively, the “Content”), is the property of DINO INNOVATION LIMITED, trading as “Dino”, or our duly licensed content providers. The Content is protected by United States and international copyright, trademark, patent, and other intellectual property or proprietary rights laws. Except as expressly authorized by us in writing, no part of the Content may be reproduced, adapted, modified, republished, publicly displayed, distributed, transmitted, or used in any form or by any means. All rights not expressly granted herein are reserved by us and our licensors.
15.2. All trademarks, service marks, trade dress, product names, and logos (including, without limitation, the “Dino” name and logo) displayed on the Website are valuable assets owned by us, our affiliates, or our licensors, or are used with permission, as applicable.
15.3. We respect the intellectual property rights of others. If you believe any content on this Website infringes your copyright or other intellectual property rights, please contact us via email at [●]. We will process any bona fide infringement notice promptly and in accordance with applicable law.
16. Export Control
15.1. Products are subject to export control laws of the United States and other applicable jurisdictions. You agree not to export the Products to restricted countries or entities.
17. Termination
17.1. We may suspend or terminate your access to the Services and/or your account if you breach these Terms or if we reasonably consider it necessary to protect the Services, our systems, our users or third parties.
17.2. You may stop using the Services at any time. Provisions that by their nature should survive termination survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity and dispute resolution.
18. Governing Law
18.1. Governing Law. These Terms and any dispute or non-contractual obligation arising out of or in connection with these Terms are governed by the laws of England and Wales.
18.2. Mandatory Consumer Rights. If you are a consumer, this choice of law does not deprive you of any mandatory protection available under the laws of the country or state in which you habitually reside and which cannot be excluded or varied by agreement. In particular:(a) consumers in the European Union or European Economic Area retain the benefit of all mandatory consumer-protection rights available under applicable EU and national law; and (b) consumers in the United States retain the benefit of any non-waivable rights available under applicable U.S. federal and state law.
18.3. Consumer Jurisdiction. If you are a consumer, you may bring proceedings against us before any court having jurisdiction under the mandatory laws applicable to you, including, where applicable, the courts of the country or state in which you habitually reside. Nothing in these Terms requires a consumer to bring proceedings exclusively before the courts of England and Wales where such a requirement would be prohibited or unenforceable under applicable law.
18.4. Non-Consumer Jurisdiction. If you use the Services for business or professional purposes, the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
19. Dispute Resolution
19.1. If you have a complaint, please contact us using the contact details set out in section 21 below and we will attempt to resolve it promptly and fairly.
19.2. Except as set forth in Section 18.3, to the maximum extent permitted by law, any dispute, controversy, difference or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.
19.3. U.S. Consumer Clause & Class Action Waiver: If you are a resident of the United States, you agree that any dispute shall be resolved via individual binding arbitration under the American Arbitration Association (AAA) rules. YOU HEREBY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
20. Notice
19.1. All notices required or permitted to be given under the Terms must be in writing. We shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to us. You agree that any notice received from us electronically satisfies any legal requirement that such notice is in writing. You bear the sole responsibility of ensuring that your email address on file with us is accurate and current, and notice to you shall be deemed effective upon the sending by us of an email to that address. You shall give any notice to us by submitting said notice to us at [●].
21. Electronic Communications
20.1. You hereby agree to the use of electronic communications in order to enter into the agreement formed by accepting the Terms, to create other records and to the electronic delivery of notices between you and us with respect to the services and the Terms, including but not limited to, via the Services or over email.
22. Contact Us
For questions about the Terms, contact us at:
Company name: DINO INNOVATION LIMITED
Email: [service@gigglepal.com]
Address: 37 CROYDON ROAD BECKENHAM UNITED KINGDOM BR3 4AB