Refund policy

Return, Refunds and Limited Warranty Policy

Effective Date: [20260901]

Terms provided under this Policy are in addition to, and do not limit or replace, any mandatory statutory rights available to consumers under applicable consumer protection laws. In the event of any conflict between this Policy and such mandatory statutory rights, applicable law shall prevail.

1. 14-Day Return Policy

1.1 Return Period

Subject to the terms below, a consumer may request a return within fourteen (14) calendar days after receiving the Product. Dino may offer a longer commercial return period on the applicable sales page. Any longer commercial return period is in addition to, and does not limit, mandatory statutory rights.

1.2 EU/EEA Right of Withdrawal

A consumer in the EU or EEA who purchases the Product at a distance may withdraw from the purchase within fourteen (14) calendar days after receiving the Product, without giving a reason.

The consumer may inspect and handle the Product only to the extent necessary to establish its nature, characteristics and functioning, in the same manner as would reasonably be permitted in a retail store. The consumer may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

The exercise of the statutory right of withdrawal is not conditional on the Product remaining unopened, the software remaining unactivated, or the original packaging remaining completely intact, except to the extent a specific statutory exception applies.

1.3 Commercial Return Conditions Outside the EU/EEA

For a voluntary change-of-mind return that is not based on a statutory right, the Product must be returned with its original accessories, manuals and, where reasonably available, packaging. We may refuse the commercial return or deduct a reasonable amount where the Product has been damaged by misuse, water ingress, unauthorized disassembly or handling beyond what is reasonably necessary to inspect it.

Nothing in this Section limits any mandatory right of withdrawal, return, refund or inspection available under applicable law.

2. Limited Warranty

2.1 Warranty Period: For products purchased in the United States, the standard warranty period is one (1) year (365 days); for products purchased in the European Union, the warranty period is two (2) years.

The warranty period shall begin on the date the consumer receives the product. If proof of purchase is unavailable and the date of receipt cannot otherwise be reasonably verified, the warranty period will commence 90 days after the product’s manufacturing date. This warranty is subject to applicable local consumer protection laws. In the event of any conflict between this Policy and applicable mandatory consumer protection laws, the applicable statutory requirements shall prevail.

2.2 Hardware Warranty Policy：For a claim covered by the Dino Limited Warranty, Dino may, at its option and without charge, repair the Product, replace it with the same model, or provide an equivalent replacement product.

For consumers in the EU/EEA, the consumer may request repair or replacement in accordance with applicable law. If the selected remedy is impossible or would impose disproportionate costs, or if the Product is not brought into conformity within a reasonable time and without significant inconvenience, the consumer may be entitled to a proportionate price reduction or termination of the sales contract.

Nothing in this Section limits any remedy required by mandatory consumer law.

2.3 Software Warranty Policy: During the warranty period, free OTA updates would be available for pre‑installed software during the warranty period, including security patches, bug fixes and critical system optimizations to maintain product performance and cybersecurity standards. The specific content, method of delivery, and support period for such updates may vary depending on the product model, software version, and applicable law. Expiration of the limited warranty period does not, by itself, affect consumers’ rights to receive necessary software or security updates as required by applicable law.

3. Refund Timeframe: For returns that qualify under this Policy or applicable law, we will issue a full refund via your original payment method within 14 calendar days upon receipt and inspection of the returned goods.

4. Shipping Costs: For voluntary returns due to reasons attributable to the consumer, the consumer shall bear the return shipping costs. Where the product is defective, an incorrect product has been delivered, items are missing from the package, or we are otherwise responsible under applicable law, we will bear the reasonable and necessary costs of return, replacement, or redelivery.

5. Subscription Non-Refund Provision：Once your subscription access is activated, no refunds or credits will be issued for paid subscription fees, unused subscription time, partial billing cycles, downgrades, or early cancellations, except as required by applicable law or expressly stated in the applicable subscription offer. Cancellation stops future recurring charges but does not entitle you to reimbursement for any subscription period already paid. Nothing in this provision limits any non-waivable statutory consumer rights or remedies.

For users located in the European Union: Nothing in this policy affects your statutory 14-day withdrawal right from the date of contract conclusion. If you expressly request that the digital service begin during the withdrawal period and subsequently exercise your withdrawal right, you may be charged a proportionate amount for the service provided before withdrawal, to the extent permitted by applicable law. For digital content supplied immediately, your withdrawal right may be lost only where you have expressly consented to immediate supply, acknowledged the resulting loss of the withdrawal right, and received the legally required confirmation. You also retain all mandatory remedies if the digital content or service is not supplied, defective, or non-conforming.

For users located in the United States: You may cancel your subscription at any time to disable future automatic renewals. Unless otherwise required by applicable federal or state law, cancellation does not entitle you to a refund for the current billing cycle already charged. We will provide a reasonably accessible cancellation method and will not impose unreasonable obstacles to cancellation. Refunds will be issued for verified duplicate or incorrect charges, charges made after cancellation became effective, and any other circumstances in which a refund or prorated reimbursement is required by applicable law.

 

6.Customer Support

For returns, refunds, replacements, warranty claims or software support, please contact us through the following channels:

Email: service@gigglepal.com

Website: www.gigglepal.com

Address: [37 CROYDON ROAD BECKENHAM UNITED KINGDOM BR3 4AB]